Support...
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If you need any help, please contact us in whatever manner is most convenient to you or pertinent to your issue. For your convenience, a list of commonly asked questions and their answer is already presented below.

Frequently Asked Questions

1. What's Aprenda all about?
Aprenda is a supplement for your studies in Chemistry, Physics, and Biology. It is probably not enough to serve as your primary resource for learning these subjects, but it is excellent for a quick refresher. Also, the onlnie and offline study materials you can get from this site are excellent, especially the lesson questions!
2. Can I really access all your content immediately after subscribing?
When you join Aprenda.info you will receive a user name and password that will allow you to access the entire site! Your membership will allow you UNLIMITED downloads to all of our content and our special bonus materials. There are no hidden/extra charges, and you may share what you download with as many friends as you like.
3. How do I download your content?
There are different methods to download, but the one that works the best is the Right Click Method. To download a file, you just have to Right Click on its link and then select "Save target as". You'll be prompted to choose a place where to store the movie on your Hard Drive (remember where you download it of course!), and then the download will start.
4. What are the requirements to play your movies?
Our movies are properly working and tested with all the major Operating Systems (such as Windows NT, XP, Vista - Mac - Linux) and all the major browsers (IE, Firefox, Safari).
5. I can't view the movies or lessons, how do I fix that?
Most of the content of this site is created in Flash. You need the Flash Player to get the movies to work properly. To download the Flash Player, CLICK HERE.

If you have problem viewing or accessing anything else, please submit a message through our "Contact Us" form in the support section.
6. How often are you adding new content?
Every month we are adding and updating our lessons. Each course goes through a major overhaul that includes additional graphics and animations every summer. We are also continually adding new functionality to this website to support you in your pursuit of learning the material.
7. How will I be billed?
A charge shown as "AprendaINFO" will appear on your account statement for the cost of your subscription. Your account will be automatically renewed every month until you cancel your membership.
8. How do I cancel my account?
Please log in to your account and click on the "Cancel My Account" link on the "My Account" page. Fill in the form on the following page and your account will be cancelled within 5 business days.
9. I didn't receive a confirmation email with my account information?
If you didn't receive an email with your access information after signing up, you can get another email by filling in your account's username or email address in the "Trouble Logging In" form on this page. The email will then be sent to the email address you have on record.
10. I don't have access to the email address that my account is registered under? What now?
Please submit a request to our support department via the "Send us a question" form. Include your full name, username, and a contact email address. Our support department will contact you with next steps.
11. I lost my password, how do I retreive it?
You can get your username and password sent to you via email by filling in your account's username or email address in the "Trouble Logging In" form on this page. An email will be sent to the email address you have on record with your account information.
12. How can I update my Credit Card information?
Paypal does the credit card processing for this website. Since Aprenda does not store any credit card information in our databases, you will need to update your credit card information directly with Paypal. If you have any questions on how to do this, please submit a question through the form on this page.
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Enter your email address or username in the box below to receive an email with instructions on resetting your password.